LuxDirect Limited ("we", "our", "us") uses cookies and similar technologies on the LuxDirect platform and website in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Cookies are small text files placed on your device when you visit a website or use an online platform. They are widely used to make websites and platforms work efficiently, securely, and to provide information to the operator of the site.
Similar technologies include Local Storage and tracking pixels. We use these only as described in this policy.
We use cookies only where necessary for the operation and security of the platform, and limited analytics cookies which are disabled by default and enabled only with your explicit consent.
This policy applies to both luxdirect.ai (website) and app.luxdirect.co.uk (platform). Cookies and identifiers may differ depending on which you are using.
Strictly necessary cookies are required for core functionality and security. They are usually set in response to actions made by you which amount to a request for services, such as logging in, managing sessions, or making payments.
Without these cookies, the platform cannot function properly.
Analytics cookies help us understand how users interact with the platform so we can improve performance and usability.
We do not place analytics cookies until you have actively opted in using our cookie banner or settings. Where technically feasible, we respect browser privacy controls.
The table below lists cookies and identifiers that may be set or stored on your device by the Platform and its third-party providers. Not all items listed will be active at all times; they are set only when the relevant feature or service is in use (for example, authentication or payment processing).
| Cookie / Identifier | Provider | Duration | Category | Purpose |
|---|---|---|---|---|
| Google Analytics cookies (including _ga and related cookies) | Google Analytics | Up to 2 years | Analytics | Used to distinguish users and analyse platform usage (enabled only with consent) |
| cookie_consent | LuxDirect | 1 year | Strictly necessary | Records your cookie choice so we can respect it and demonstrate compliance |
| cookie_consent_ts | LuxDirect | 1 year | Strictly necessary | Records the timestamp of your cookie choice for compliance purposes |
| cookie_consent_src | LuxDirect | 1 year | Strictly necessary | Records the source of your cookie choice for compliance purposes |
| Stripe (various) | Stripe | Session / up to 2 years (varies) | Strictly necessary | Payment processing, fraud prevention and security |
In addition to cookies, we use browser Local Storage to support authentication on the Platform. Auth0 stores authentication tokens in your browser's Local Storage to keep you signed in. These tokens relate to your account session and are removed when you log out.
Some cookies are set by third-party service providers that support the operation of the LuxDirect platform, including:
Where third-party cookies are used, those providers may process data in accordance with their own privacy policies. We do not control these cookies directly.
Some third-party providers we use may store or process data outside the United Kingdom, including in jurisdictions that may not offer the same level of data protection.
Where this occurs, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses, together with supplementary measures where needed.
Further information is available in our Privacy Policy.
You can manage or withdraw your cookie consent at any time by:
Please note that disabling strictly necessary cookies may impact the functionality of the platform.
Where technically feasible, LuxDirect respects browser-level privacy controls. However, not all browsers or services uniformly support these mechanisms.
We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices. Updates will be published on our website or platform. Where legally required, we will request fresh consent.
If we introduce new analytics or marketing cookies, we will ask for your consent before enabling them.
For more information about how we collect, use, and protect personal data, including your rights under UK GDPR, please refer to our Privacy Policy.
If you have any questions about this Cookie Policy, you can contact us at: